Privacy Policy

Our commitment

We take your privacy seriously and are committed to protecting your data at all times.  This policy will tell you who we are, what data we keep, how we use and protect it, how long we keep it, and what your rights are.  Please read it carefully and contact us if you have any queries or concerns about our privacy practices.


Who we are

Our organisation is JWPC Chartered Town Planners Ltd.  We are based at:

1B Waterview, White Cross, Lancaster, LA1 4XS
Telephone:  01524 599980


What information we collect and what we use it for

We collect contact details from clients, with their consent, for the purposes of efficient communication with the client during their project.

This is likely to consist of names, addresses, telephone numbers and email addresses, as well as the site address.  We collect this information verbally or by email, and when a client signs our Terms of Engagement.

We keep both electronic and paper copies of this information.

We do not collect financial information or sensitive personal information about our clients.

We conduct a small amount of internal research for development purposes, but this does not include client details other than the site address (as an identifier) and is not used outside the organisation.


Sharing your information

We will never share your personal information with a third party without your consent.

If we commission expert advice on your behalf, we will obtain your permission to pass your details to the relevant consultant.


How do we protect your personal information?

We have strict security measures in place to protect the data we keep.  This applies to both hard copies and electronic information.

We take measures to ensure business continuity and disaster recovery but these are covered by our security protocols.

All staff are fully aware of the implications of the GDPR and the importance of protecting client data.


How long will we keep your data?

Each year we ‘cleanse’ our hard data, and those project folders which are complete with no prospect of further action are shredded by a GDPR-compliant shredding company.

We tend to keep electronic data longer due to the nature of our business, which often utilises historical information which is already in the public domain (such as on planning authority websites).  However, we will always delete your electronic data on request.


Your rights in relation to personal data

You can ask to see your data at any time by contacting the office manager at the number above.  You can ask us to correct your data if it is wrong, or delete it.


Let’s work together